Typed the wrong account number, mobile number or wallet address? What we can do depends on whether the payment has already gone out. Here's what to do, in order.
If you haven't confirmed yet
Don't confirm. Go back and correct the details, or cancel and start again. It's always worth checking the name and number one more time, especially if a supplier has just emailed you "new" bank details.
If you've already confirmed
Open the payment in Activity.
If it's still pending and you see a cancel option, cancel it there, then send it again with the right details.
If you don't see a cancel option, or it has already been sent, contact us straight away through in-app chat or [email protected] with the reference, and we'll help from there. You may also need to contact the recipient's bank or wallet provider. The sooner you write, the better.
Good to know: Save people you pay often as a contact, so you're not typing numbers every time.
Quick tip: Confirm any new details with the person on a channel you already trust, not only on the email or text that asked you to change them.
What's next: See How to recognise scams and fraud, Saved contacts and beneficiaries, and How to contact Calen support.