Locked out? Most of the time it's a typo in the email, a forgotten password, or a 2FA code that's just expired. Work through these steps first.
Here's how
Check you're on https://calen.finance or https://app.calen.finance, or in the official Calen app, not a lookalike site.
Check the email address you're using is the one on the account.
If you've forgotten your password, tap Forgot password on the sign-in screen, then follow the email we send.
If we ask for a 2FA code, use the current code from your authenticator app, or the SMS we just sent. Authenticator codes change often. If one fails, wait for the next. A backup code only works once.
If you still can't get in, open in-app chat if you can, or email us at [email protected] from an address we can match to the account.
Good to know: If you lost the phone you use for 2FA, see What to do if you lose your phone or device, and say so in your message. We'll ask you to confirm it's you, then help you get back in.
Quick tip: If you think someone else changed your sign-in, don't keep trying on a device you don't trust. Follow What to do if you think your account has been compromised.
What's next: See How to sign in, How to turn on two-factor authentication, and How to contact Calen support.