If something doesn't look right, act now. Don't wait to see whether a payment comes back. Here's what to do, in order.
Here's how
Get to a device you trust. Don't keep using a phone or computer you think someone else can control. If you recently installed remote-access software because someone asked you to, remove it, go to a different device, and tell us.
Sign in at https://calen.finance (or the official app on a trusted device) and change your password in Settings, then Security. Use a unique password you haven't used anywhere else. Then sign out of the app or website on any device you don't recognise.
Check your activity. Look for payments, conversions, new recipients or sign-ins you didn't authorise.
Turn on or reset two-factor authentication if you can. Treat older backup codes as used if someone else may have seen them. Change your app PIN in Settings, then Security, then PIN, if you think it may be known.
Contact us straight away through in-app chat or [email protected]. Say you suspect someone else has been in your account, and include any payment references.
If a payment is still pending, open it in Activity and cancel it if you see that option. If it has already left Calen, tell us the reference, amount, currency, time and recipient. You may also want to contact your bank, and the recipient's bank or wallet provider if you have those details.
If you use a business account, also tell an admin so they can review team access and recent approvals.
Good to know: We'll work to secure the account and look into what you've reported. We'll help you reset your password if you need to, review recent payments, and follow up only through in-app chat or an official Calen email. We'll never ask again for a code, a PIN, or remote access.
Quick tip: If you're unsure, report it anyway. Don't assume it's nothing.
What's next: See How to report suspicious activity, What Calen will never ask you, and How to protect your Calen account.