Two-factor authentication is a second step when you sign in, after your password. Even if someone has your password, they shouldn't be able to get in without a code from your phone. 2FA is live on Calen. If it isn't on yet, here's how to switch it on.
Here's how
Sign in to Calen.
Go to Settings, then Security.
Choose Two-factor authentication.
Choose authenticator app or SMS.
If you're using an authenticator app, install one first (for example Google Authenticator, 1Password or Authy), scan the QR code (or type in the setup key), and enter the code the app shows you. If you choose SMS, use a mobile number you can actually get to, then enter the code we send.
Save any backup codes we show you. Keep them offline, and don't share them. We may only show them once.
Check that 2FA is showing as on.
On a business dashboard, this is the same path: Settings, then Security.
We'll ask for your 2FA code when you sign in, especially on a new device. Authenticator codes usually change every 30 seconds. If one is rejected, wait for the next and try again.
Good to know: The Calen app also uses a PIN to confirm payments and conversions. That's separate from 2FA. Don't share either of them.
Quick tip: If you lose the phone you use for 2FA, use a backup code if you saved one, then set 2FA up again. If you can't get a code and you don't have backup codes, contact us through in-app chat or [email protected].
We'll ask you to confirm it's you, then help you get back in. That can take a little longer than a normal password reset, on purpose.
What's next: See What to do if you lose your phone or device, Your Calen PIN, and How to protect your Calen account.