Sending a larger payment than usual? We may ask for a little more information first.
It's a normal part of how we keep your account, and the payment, safe. It isn't a sign that something has gone wrong.
Here's what you'll see
Start the payment as usual in Payouts, or from the wallet.
If we need more information, we'll ask you on the screen, in a notification, or by email.
Upload or enter what we ask for. That might be an invoice, a contract, or a short explanation of the payment.
Once we've reviewed it, the payment can continue, or we'll tell you if we need anything else.
A payment can also sit with a teammate if approvals are on.
Good to know: You'll see the fees and any limits on your dashboard, and before you confirm each transaction. We don't publish a single amount here, because it can depend on your account and the payment.
Quick tip: Have the invoice or contract handy before you start a larger payout, so you can upload it straight away if we ask.
What's next: See How to pay suppliers and recipients, Roles, permissions and approvals, and My payment is pending or delayed.